Frequently Asked Questions – Bush Furniture For You
Q: When will my credit card be charged?
Your credit card will be charged within 24–72 hours after placing your order. We follow a pre-payment policy to prevent fraudulent transactions.
Q: How much does shipping cost?
We offer FREE shipping to the 48 contiguous U.S. states. For deliveries to Alaska or Hawaii, please contact us at 281-995-7882 for a custom shipping quote.
Q: Do you have a physical store?
No, we operate exclusively online, allowing us to offer a wider selection of products at competitive prices compared to traditional retail stores.
Q: How long does it take for my order to ship?
Orders typically ship within 1–5 business days once payment is verified. Delivery times vary by location but generally take 3–10 business days.
Q: Can I pay by check or money order?
Yes, we accept check or money order payments. Please print your shopping cart, shipping information, and billing details and mail them to us at the address listed below. Ensure that you include the correct shipping address.
Q: Do you offer furniture assembly services?
We do not offer assembly services. You may contact a local furniture assembly service or a nationwide provider like The Impact Resource Group for assistance.
Q: How will my furniture be shipped?
a) UPS and FedEx Deliveries
Whenever possible, we use UPS or FedEx for shipping.
These carriers do not require a signature and typically deliver to your doorstep.
Tracking information with an estimated delivery date will be provided.
b) Freight Truck Deliveries
Larger items (over 130 lbs) are shipped via common carrier trucking companies.
These deliveries are tailgate only, meaning the driver will unload items to the back of the truck, and you are responsible for moving them inside.
If you need inside delivery or a liftgate, please contact us at 281-995-7882 for a quote.
A signature is required upon delivery, and you must inspect the package for any damage before signing.
Q: Can I request inside delivery?
Yes, inside delivery is available for an additional fee. Contact us at 281-995-7882 for a custom quote.
Q: Do you ship to APO/FPO addresses?
Unfortunately, we cannot ship to APO/FPO addresses due to size restrictions. However, you may ship your order to a friend or family member who can forward it.
Q: Do you ship to Canada, Hawaii, or Alaska?
Yes, we can arrange shipping to these locations. Please contact us at 281-995-7882 for a freight quote.
Q: What is the warranty on furniture?
All products are covered by the manufacturer’s warranty, which varies by supplier. Please reach out to us for warranty-related inquiries.
Q: What if my shipment arrives damaged?
If you receive a damaged package, note the damage on the delivery receipt and contact us immediately.
If the carton is severely damaged, you may refuse the shipment and inform us so we can arrange a replacement.
If a specific part is damaged, please report it within 7 days, and we’ll send a replacement part.
Q: What is your cancellation policy?
If we cancel your order before it ships, there will be no charge.
If the product has already shipped or is in production, cancellation fees will apply:
Inbound & outbound shipping fees
20% restocking fee
These charges will be deducted from your refund.
Q: What is your return policy?
Returns are not accepted after 30 days.
Returns require a Return Authorization (RA) number before shipping back the product.
The item must be in its original condition, including:
All original packaging
UPC codes
Manuals and accessories
The customer is responsible for round-trip shipping costs and a 20% restocking fee.
🚫 Assembled furniture cannot be returned.
Refunds are issued after our warehouse receives and inspects the return.
Q: Are the finish colors accurate?
We make every effort to display accurate colors, but monitor settings and printing variations can affect appearance. If you are unsure, request a free swatch sample by calling 281-995-7882.
Q: Do I need to pay sales tax?
Sales tax is only applied to orders delivered to Texas, based on the local tax rate.
Q: Can I place my order over the phone?
Yes! Call us at 281-995-7882, and our team will assist you.
Q: What if parts are missing from my order?
If you discover missing parts, refer to your assembly manual for part numbers and contact us within 7 days, and we will ship the missing parts to you.
Q: Will my personal information be shared with third parties?
No. We do not sell, rent, or share customer information with any third party.
Q: Is it safe to order online?
Yes! We use secure servers to protect your information. Order details are deleted after 30 days for added security.
Contact Us
📞 Phone: 281-995-7882
📧 Email: amsgrouphouston@gmail.com
📍 Address:
Bush Furniture For You
7618 Marburg Ct
Sugar Land, TX 77498
United States